Looxi Beauty | Cosmetics | United States
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FAQs

PRODUCTS

General Information

Do you test on animals?

Are your products vegan?

How long does it take to receive a refund?

What if the product I want is out of stock?

Why does my product look different from your site or other photos/ swatches I've seen?

Purchasing & Shipping

Shipping

What is "standard shipping"?

Can I have my order delivered to another address?

I received my tracking number, but it says it's 'not found'. What does this mean?

There was an attempted delivery of my package, but USPS says that the address was invalid/ incorrect. What should I do?

My order says it was "delivered", but I never received it. What do I do?

Purchasing

Can I have my order delivered to another address?

What forms of payment do you accept?

My product(s) arrived damaged. What do I do?

When will I receive shipping/ tracking information on my order?

When will I receive an email confirmation on my order?

What do I do if I get the wrong item or item(s) are missing from my order?

Do you offer wholesale pricing?

What is your return policy?

How long does it take to receive a refund?

International

Shipping

Do you ship internationally?

What are your shipping rates?

How long will it take for my package to arrive?

Can I use a 3rd party shipping/ delivery service to have my package shipped to my country(international)?

My product(s) arrived damaged. What do I do?