Looxi Beauty | Cosmetics | United States
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Refund Policy

EFFECTIVE JANUARY 1, 2021

RETURNS
Due to hygienic reasons, we do not accept returns or exchanges on cosmetic purchases. All sales are final.

CANCELLATION of order(s) must be made within 24 hours of purchase for full refund. 

DAMAGED ITEM(S) 
Item(s) that arrive damaged are eligible for refund or store credit only. Store credit will be issued in the form of a redeemable voucher code.

MISSING ITEM(S) 
Orders received that are missing item(s) due to error are eligible for:

A) Store credit in the form of a voucher code for missing item(s). *Applies to ALL international orders.

or

B) Item(s) will be replaced and shipped within 3-5 business days.

**Does not apply to refunded or out of stock item(s).

*** Must contact us within 24-48 hours of delivery. Proof of damage or missing item(s) is/are required. If you receive damage item(s), please let us know if you would like a refund or store credit when emailing. Send pic of item(s) and/ or invoice to: support@looxibeauty.com .

 

  INTERNATIONAL: 

 

CANCELLATION of order(s) must be made within 24 hours of purchase for full refund. 

DAMAGED ITEM(S) 
Item(s) that arrive damaged are eligible for refund or store credit only. Store credit will be issued in the form of a redeemable voucher code.

MISSING ITEM(S) 
Orders received that are missing item(s) due to error are eligible for refund or store credit only.

*** Must contact us within 24-48 hours of delivery. Proof of damage or missing item(s) is/are required. Please let us know if you would like a refund or store credit when emailing. Send pic of item(s) and/ or invoice to: support@looxibeauty.com.

 

THIRD PARTY SHIPPING:

Customers who utilize the services of a third party shipping service are to adhere to policy terms and conditions set by their service provider. We will not be responsible for lost or damaged items after the third party service has shipped your parcel.

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Looxi Beauty is not responsible for customs requirements or charges added by your country. Most countries charge VAT/Duty for purchases outside of the country. Packages that are refused because the customer does not pay VAT/Duty are not eligible for a full refund.

*** Shipping fees are non-refundable.

Customs regulations and guidelines restrict certain items and articles from entering other countries. Make sure the items you would like to purchase are legal/ allowable prior to ordering. *Products purchased from Looxi Beauty and shipped internationally are valid for store credit, in the form of a voucher code, if damaged in transit.