Shipping Policy
Shipping Policy
The following are the terms and conditions that constitute our Shipping Policy:
We currently ship within the US, including Alaska, Hawaii, and Puerto Rico. We also ship directly to Canada.
*Effective March 10, 2021- we no longer ship direct to any other international countries except Canada. If you would like to place an order, please use a 3rd party shipping service (with a U.S. address) to complete your purchase. Please review terms and conditions below prior to placing your order.
Domestic Shipping Policy
Shipment processing time
Orders are processed within 7-10 business days. Business days are Monday- Friday, weekends and holidays are excluded. Orders are not shipped on weekends or holidays. Multiple orders cannot be combined.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
**Processing times and delivery/ transit times are separate time frames.**
Shipping rates & delivery estimates
Shipping charges for your order will be calculated by weight and displayed at checkout. *Shipping rates subject to change.
**Effective January 22, 2023.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
USPS First Class |
2-7 business days |
$4.25 - $5.99 |
|
USPS Priority Mail- Insured |
1-3 business days |
$8.49 |
|
Free USPS Shipping (over $75 purchase) *Service type is weight based. |
1-7 business days(varies based on service and location). |
FREE |
**Priority Mail service is not expedited processing, only transit/ delivery.
Delivery delays can occasionally occur, transit times are estimates based on USPS.
Shipment to P.O. boxes or APO/FPO addresses
Looxi Beauty ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24- 48 hours.
International Shipping Policy (Canada)
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. *Shipping rates subject to change
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
USPS First Class International (Economy) |
*7-21 business days |
*Starting at $14.96, up to $22.23 USD |
*Delivery delays can occasionally occur; transit times are estimates based on USPS and not guaranteed. Shipping rates, as well as estimated delivery time, will vary based on destination.
Customs, Duties and Taxes
Looxi Beauty is not responsible for any customs, VAT, Duty, and/or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
International Shipping Policy(3rd party Shipping Services)
Customs, Duties and Taxes
Looxi Beauty is not responsible for any customs and/or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Looxi Beauty is not liable for any products damaged or lost during shipping. Purchase of insurance from your 3rd party shipping service is recommended. If you received your order damaged, please contact the shipment carrier/ provider to file a claim.
Please save all packaging materials and damaged goods.
Our Refund Policy provides detailed information about options and procedures for damaged or missing items. Continue reading below.
Refund/ Return Policy
EFFECTIVE JANUARY 1, 2021
RETURNS
Due to hygienic reasons, we do not accept returns or exchanges on cosmetic purchases. All sales are final.
CANCELLATION of order(s) must be made within 24 hours of purchase for full refund.
DAMAGED ITEM(S)
Item(s) that arrive damaged are eligible for refund or store credit only. Store credit will be issued in the form of a redeemable voucher code.
MISSING ITEM(S)
Orders received that are missing item(s) due to error are eligible for:
A) Store credit in the form of a voucher code for missing item(s). *Applies to ALL international orders.
or
B) Item(s) will be replaced and shipped within 3-5 business days.
**Does not apply to refunded or out of stock item(s).
*** Must contact us within 24-48 hours of delivery. Proof of damage or missing item(s) is/are required. If you receive damage item(s), please let us know if you would like a refund or store credit when emailing. Send pic of item(s) and/ or invoice to: support@looxibeauty.com .
INTERNATIONAL(Canada):
CANCELLATION of order(s) must be made within 24 hours of purchase for full refund.
DAMAGED ITEM(S)
Item(s) that arrive damaged are eligible for refund or store credit only. Store credit will be issued in the form of a redeemable voucher code.
MISSING ITEM(S)
Orders received that are missing item(s) due to error are eligible for refund or store credit only.
*** Must contact us within 24-48 hours of delivery. Proof of damage or missing item(s) is/are required. Please let us know if you would like a refund or store credit when emailing. Send pic of item(s) and/ or invoice to: support@looxibeauty.com.
THIRD PARTY SHIPPING:
Customers who utilize the services of a third party shipping service are to adhere to policy terms and conditions set by their service provider. We will not be responsible for lost or damaged items after the third party service has shipped your parcel.
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Looxi Beauty is not responsible for customs requirements or charges added by your country. Most countries charge VAT/Duty for purchases outside of the country. Packages that are refused because the customer does not pay VAT/Duty are not eligible for a full refund.
*** Shipping fees are non-refundable.
Customs regulations and guidelines restrict certain items and articles from entering other countries. Make sure the items you would like to purchase are legal/ allowable prior to ordering. *Products purchased from Looxi Beauty and shipped internationally are valid for store credit, in the form of a voucher code, if damaged in transit.